Welcome to F&I Basics. Here, you will learn proper office etiquette and the art of menu selling.
The goal of this course is to equip you with the tools that will enable you to meet the basic requirements, duties and responsibilities of a highly skilled F&I professional.
In this course, you will learn the keys to meeting customer demand and methods to get past their natural urge to resist your product offering.
This dynamic training program covers the laws and regulations that your staff needs to know about in order to operate a profitable, compliant sales department in today’s world. Insure consistent processes so that deals run smoother, contracts in transit are reduced and customers are happier.
TOPICS COVERED INCLUDE: | ||
Unfair & Deceptive Practices Vehicle History Disclosure Suspicious Activity Reports Vehicle Purchase Proposals Co-Signer Notices OFAC Screening Advertising Violations Warranties |
Payment Packing Hidden Finance Charges Credit Reports Deferred Down Payments Privacy Notices Cash Reporting Bait & Switch Advertising FTC Used Car Rule |
New Or Used? Credit Applications Adverse Action Notices Disclosure Requirements Information Safeguards Verifying Customer Identity Used Car Buyers Guides Do Not Call Rules |
Get ready to take a fast paced journey through the ins and outs on how to properly structure deals for non-prime and sub-prime customers.
In this course, we’ll cover everything you need to know to develop a streamlined process that achieves maximum customer retention.” needs to be changed to: “In this course, we’ll cover how to properly structure the non-prime and sub-prime deal that will help to maximize profits while achieving customer retention. Ask Becky feature makes learning subprime financing a breeze!
Welcome to the Million Dollar Menu! In here, you will learn effective contract closes, what to do when the customer says no, and some great tips for upselling.
In this course, we will run down a menu presentation scenario…and afterwards I will give you three of the most effective service contract closes you will ever need.